Terms of sale

These general terms and conditions of sale apply to all sales made on the website www.streamvisuart.com, subject to the specific conditions indicated in the product descriptions.

ARTICLE 1: Mandatory Information The website www.streamersvisuals.com is a service provided by: StreamersVisuals, offering various graphics creation for content creators, music, and sounds.

MEYDEY DESIGN 440A Chemin de Peyrigoux - 30140 - BAGARD - FRANCE Company Registration Number: 888918406 VAT Number: FR93888918406 streamvisuart@gmail.com 06-28-67-69-86

ARTICLE 2: Essential Characteristics of the Products and Services Sold The website www.streamvisuart.com sells various graphics, music, and sound intended for content creators (Twitch, YouTube, Instagram, Twitter, Facebook...).

Emoticons, Animated Emoticons, Streaming Designs (Twitch), Graphics for Twitch, Music, Sounds The customer declares to have read and accepted the general terms and conditions of sale prior to placing their order. Therefore, the validation of your order implies acceptance of the general terms and conditions of sale.

ARTICLE 3: Prices The prices of our products are indicated in euros, all taxes included (VAT).

For orders delivered to countries other than mainland France, the customer is the importer of the products they purchase. For all products shipped outside of overseas territories or the European Union, the invoice is established based on the price excluding taxes. The customer is solely responsible for declaring and paying any customs duties or other taxes that may be required in their country.

The delivery costs are included in the prices of the products offered online.

ARTICLE 4: Product Availability Period The available products are displayed on our website with the mention "available." In order to best meet the expectations of our customers, the availability of our products is regularly updated on our website.

If you have ordered an unavailable product after the validation of your order, you will be immediately informed. We will proceed with the cancellation of your purchase. If the amount has already been debited, you will be immediately refunded.

ARTICLE 5: Order You have the possibility to order our products directly on our website or by phone at 06-28-67-69-86 (FREE) from Monday to Friday, from 8 a.m. to 5 p.m.

To place an order on our website, select your items and add them to the cart. Validate the content of your cart.

If you do not have a customer account on our site, please create one. Choose a delivery method based on your order. Choose your payment method and check the "acceptance of the general terms and conditions" box. Validate your payment.

You will receive an order confirmation email at the email address you provided when creating your customer account.

Check the details and total amount of your order. Correct any errors in advance before accepting.

The transfer of ownership of the product will only take place upon full payment of your order.

ARTICLE 6: Delivery We deliver our products throughout mainland France, including Corsica and the overseas territories, as well as to all other countries worldwide. Delivery takes place at the address indicated by the buyer. We offer several delivery methods, which vary depending on the characteristics of the purchased product. The available delivery options are: UPS, Colissimo, and DPD. The delivery costs vary depending on the type of delivery: The delivery times are provided for informational purposes only. They may vary due to various factors such as the availability of our carrier.

ARTICLE 7: Payment Terms Several payment methods are accepted. As a customer, you have the option to pay by: Credit card, PayPal, Gift voucher. We accept payments by [Visa / Mastercard / Eurocard]. When making your payment online, enter your credit card number, expiration date, and the 3-digit number on the back. Online payment is secure. We require full payment for the order.

ARTICLE 8: Right of Withdrawal The right of withdrawal does not apply to products made according to your specific instructions or personalized products. Products that are perishable by nature, cannot be returned (such as downloads), or are likely to deteriorate are also excluded from the right of withdrawal.

ARTICLE 9: Warranty and Product Returns (Hidden Defects or Malfunctions) You benefit from the legal guarantee of conformity, which applies in accordance with Article L211-4 of the Consumer Code, stating:

"The seller is required to deliver goods that are in conformity with the contract and is liable for any lack of conformity existing at the time of delivery." "It also responds to any lack of conformity resulting from the packaging, assembly instructions, or installation when it was charged to the seller under the contract or was carried out under their responsibility." The warranty applies to our new products that are defective (lack of functionality, product unfit for the intended use, absence of the characteristics presented online, partial or total malfunction of the product, product failure), even in the absence of a contractual warranty.

A lack of conformity may appear up to 6 months after the transaction. Its existence is presumed on the day of delivery, and you do not have to prove the existence of the lack of conformity.

In the event of a lack of conformity, we undertake to:

  • Replace the product.
  • Repair the product within 30 days and at no cost. In case of failure to fulfill our obligation or in the event of a major defect, we undertake to refund you the full price paid or a part of the price if you wish to keep the product.

The presumption of lack of conformity no longer applies if it appears after 6 months following the sale and before 2 years. You must provide proof of the defectiveness of our product.

In the case of a hidden defect in your product, you benefit from the legal warranty against hidden defects provided by articles 1641 to 1649 of the Civil Code. This warranty applies to all our new products. It applies when the defect renders the product unfit for use or reduces its use to such an extent that you would not have bought it or would have paid a lower price. The warranty against hidden defects only applies when the defect existed prior to the sale. You have a period of 2 years from the discovery of the defect to take action.

In the presence of a defect, we undertake to replace your product or refund you as soon as possible.

ARTICLE 10: Refund Conditions and Deadlines The refund for the products is full. It is made via PayPal or bank transfer as soon as possible and no later than 30 days from the exercise of the right of withdrawal.

ARTICLE 11: Consumer Complaints Any consumer complaint should be sent by postal mail to the address mentioned above: 440A Chemin de Peyrigoux - 30140 - BAGARD, or by email to streamvisuart@gmail.com.

ARTICLE 12: Intellectual Property All comments, images, and illustrations on our site are exclusively reserved to us. Under intellectual property and copyright law, any use is prohibited except for private use. Without prior authorization, any reproduction of our site, whether partial or total, is strictly prohibited.

ARTICLE 13: Liability In accordance with Article 1147 of the Civil Code, we assume full contractual liability towards you in the event of non-performance or improper performance of the concluded contract. However, our contractual liability cannot be engaged in the following situations:

  • Force majeure
  • External events that cannot be attributed to us

ARTICLE 14: Personal Data Certain customer information will be transmitted to the seller (including name, first name, address, postal code, and telephone number) in order to process and deliver the ordered products. Commercial offers from the site will be sent to the customer by email unless objection has been raised. The customer can oppose commercial offers free of charge at any time by logging into their personal space or by postal mail to 440A Chemin de Peyrigoux - 30140 - BAGARD. The site ensures the collection and processing of personal information in compliance with privacy laws, specifically the Law No. 78-17 of January 6, 1978, relating to information technology, files, and freedoms. The site is declared to the CNIL under the number [to be defined]. In accordance with Articles 39 and 40 of the Law dated January 6, 1978, the customer has the right to access, rectify, delete, and object to their personal data. The customer can exercise this right via:

  • Their personal space
  • A contact form
  • Email to streamersvisuals@gmail.com
  • Postal mail to 440A Chemin de Peyrigoux - 30140 - BAGARD

ARTICLE 15: Jurisdiction and Applicable Law In the event of a dispute between the consumer customer and our company, French law applies. The French courts have exclusive jurisdiction to settle the dispute.