McDonald's AI Drive-Thru Gets the Boot
- McDonald's cancels AI drive-thru experiment.
- AI added unwanted bacon to ice cream.
- Technology introduced in 100 stores in 2022.
- AI developed by IBM, partnership ending.
- McDonald's will continue exploring AI tech.
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McDonald's Drive-Thru AI is Cancelled
No more bacon ice cream. The voice recognition software is being removed from all stores.
By John Walker
Published Wednesday 10:25 AM
We may earn a commission from links on this page
AI is such big business right now. It's propelled Nvidia, the company known for GeForce graphics cards, to becoming the biggest business in the world.
And yet, the technology is so far next to useless in all but the most specific circumstances. For example, McDonald's has just announced it's abandoning its disastrous experiment with AI after it turned out people didn't want bacon on their ice cream.
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The technology introduced to around 100 McDonald's stores in 2022 was supposed to be the future of its drive-thrus. A magical robot would listen to orders and process them rather than a low-tech human being.
It has, of course, proven far worse with orders going completely barmy. Now, according to a report by Restaurant Business, the fast food giant is ending the experiment. For now.
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The AI was developed for Ronald and his chums by IBM. That partnership is now coming to an end with the AI drive-thrus being removed over the next month.
For an example of how successful they were, just look at TikTok.
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And my favorite, this guy trying to convince the McBot to not add bacon to his ice cream.
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OK, it's oversimplistic to refer to AI as one specific thing rather than multifarious technologies that all rely on some form of machine learning.
There are the godawful generative AIs that we hear the most about, the industrial-scale plagiarism machines like ChatGPT and Midjourney. But there are also the models being used to massively accelerate drug discovery and cancer treatments.
But it's fair to say that in the immediate, the vast majority of times we hear about a company embracing AI, it loosely translates to seeing how many people's jobs we can replace for profit.
And of course, this is the most likely intention McDonald's could have had here given they already had a mostly functioning drive-thru system where humans took the orders.
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Sadly, this isn't the end of McDonald's experiments with AI as the company insists it's going to carry on exploring the tech. Plus, you know all the other chains are trying it too. Anything to stop having to pay those people their minimum wages.
Although, I'll tell you what, as a Brit, I'm with the AI on this one.
